Conversation statuses are a way for you to visually show where a conversation is being resolved. You can use sub statuses to customize any of the default status...

You can create custom sub statuses that let you add more specific details to your standard conversation statuses. For example, instead of only snoozing the conv...

Snoozing a conversation allows you to specify when the conversation will return to an Open status. You can customize the options a user will see when they selec...

By default, when notes are created in a customer's timeline, their status is automatically set to Done. You may want to change this so that notes that are b...